Below are the official terms and conditions set out by the company trading as The company and the terms and conditions are governed by Laws of the United Kingdom.
Visa applications will be processed by the company by the request and requirements of the client. The company cannot and will not be held responsible for any incorrect information provided by the client. All effort will be made by the company to obtain the correct visa within the time frame specified. The company however shall not be responsible for any of the following circumstances arsing at the embassy. Incorrectly issued visa, visa issue refusal, application refusal or any delay in the processing/issuing of the visa.
Whether by omission or through error, should the company inadvertently have caused any of the above situations then the company’s responsibility and liability is strictly limited to either a refund of all of the fees or a replacement visa. The company shall not and will not be held liable for any consequential loss which includes but is not limited to any loss of income/profits or the loss of any airfares.

Cancellation Rights:

Submission of your application by phone or online; it is presumed that by doing so you agree to begin the application process with us. By agreeing to these terms and conditions you are confirming your express consent for us to continue with your application with immediate effect. Refunds will not be given once work has commenced under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as stated under Regulation 36(1)(a) and 37(1)(a), you waive your right to cancel if you agree that we can start providing the services within the cancellation period. Please note that if we have commenced processing your application after you have read and agreed these terms and conditions and you then instruct your card provider to ‘clawback’ (return) your payment, we will pass the matter onto our legal team who will commence recovery action with immediate effect. This process can be costly as we will seek to recover our legal fees and court costs as well as the fee you have agreed to pay for our services.

Refund Policy:

We will be unable to issue a refund in the event that the United States government chooses to rescind the approval of your visa authorization. We strongly recommend and suggest that you confirm your visa authorisation status prior to reserving a flight or checking in to a flight to the United States of America.

We are a private company and as such not affiliated with any government entities and therefore we would like to stress that any decisions relating to the admission into the United States are solely at the discretion of the relevant customs and border protection office. If for any reason your application is rejected you will be notified by email along with the suggested next steps.

Any payments made for ESTA applications are considered final as work begins on your application immediately under the governance of SRA regulated professionals and are charged at a minimum 1 hour rate for the service.

Visa consultancy cancellations are subject to a $75 administration fee for any refunds. We can only issue refunds for a consultancy if cancelled before the initial consultation. When refunding service fees, we include any monies that are paid directly to us for processing your application however this unfortunately does not include any fees charged to you by a third party such as card processing fees incurred during the processing of your payment. 
We always process refunds in USD currency. Any exchange rate will be calculated and determined by your debit/credit card company and therefore we shall not and cannot take any responsibility for any fluctuation in refund amounts based on the changes in the exchange rate or fees charged by your card provider. Any refunds processed shall be credited to the original card used for purchase. The reason for this is to prevent theft, loss, fraud and for your security.

Refunds can take up to 30 days to process. Once your bank accepts your refund you should see the refund within 7 working days on your statement.
Should you not see the reason for your refund request listed here or have any further question in regards to refunds please contact us.


This website is owned and operated by Priority Visa. Should you not agree to be bound by and comply with these terms, then please do not access or use this site.

Limits on Use:

Under no circumstances are you permitted to use this site or any of the services offered either on it or through it for any personal gain. You shall not sell or provide anything from or offered through this site to any third party or otherwise profit from any information or services (nor any analysis, adaptation or modification of them) on offer through or on this site.


On occasion, we reserve the right to: A) Temporarily limit and/or withdraw the site availability to any individual(s); B) Introduce new and/or additional security measures and/or alter existing security measure without any prior notice; C) Implement any other changes or do any other action that we deem necessary to preserve the integrity and security of the site and any of the information held within the database of the site.

Accuracy and Site Content:

Although we use reasonable care and skill compiling the information accessed through and on this site certain information may have been provided and or compiled through a third party that is not a member of our organisation/network. Priority Visa therefore shall not and cannot accept any liability and/or responsibility for the accuracy of any information provided by said third party. As with any internet based system, any omissions or errors contained within the information provided through or on this site may well be the result of a number of factors that we may not reasonably control. Examples may include information that may be affected by software, operator error, machine and malfunctions in data transmission. In light of this the information should be accepted as it is however you should always independently review and verify the accuracy of any information obtained from and through this site before relying on it. As a result of the site being dynamic the look and feel and content may without prior notice change from time to time.

Limited Licence and Ownership:

We grant site users a limited licence to download, to a personal computer any materials or print a hard copy however this must be exclusively for your own personal and/or non-commercial use and all trademark, other proprietary and copyright notices must be intact and visible.
You are strictly prohibited from re-transmission, translation and distribution or use of any other materials contained within this site and database to any other internet site or media.
You are also strictly prohibited from:
A) Mirroring this site on another service;
B) Mirroring this site on any other service;
C) Framing any part of or this site on any other site.
The limited licence granted to you is conditional of your agreement and following compliance with all of our terms of use.
In the event of any software being available to download from this site is either licensed to or owned by us and you may only use said software by adhering to the end user licence provided by that software or, in the event where there is no associated licence; You are granted a non-transferable, non-exclusive licence to use such software when using this site and in accordance with our terms of use.
All other intellectual property, copyright and proprietary rights whatsoever relating in any fashion to this site (including but by no means limited to branding, software, services, content and any other available materials available through and on it) which are not permissible to you in accordance with these terms of use are hereby strictly reserved to Priority Visa or in the event of any other brands, logos and names featured within this site their original respective owners.

Your Consent:

It is assumed that by using our site you hereby give your consent to Visa Applications transferring and processing (Both outside and inside the EEA) the user data as deemed reasonably necessary for us to provide you fully the service required and enable you to access and use the site and to receive your ESTA.

Delivery Policy:

Our specific delivery policy is set out to for the purpose of explanation for you, the client, on how we go about providing the processing service offered to you on the website. is a private company acting as a visa application processing & immigration support organization and in no way affiliated with the government of any country.

Services Provided:

    • ·Application management including data entry and processing.
    • ·Revision of Details by an SRA regulated solicitor
    • ·Email delivery of travel authorisation.
    • ·Status check and application updates for the duration of your visa.
    • ·Email and telephone customer support available during office hours.
    • ·Online ESTA application service* cannot and shall not guarantee that applications will be accepted. We can only process the client’s application data and provide the results to the client.
The client is wholly responsible for providing accurate and valid information. cannot and shall not be liable for any rejected application due to incorrect or invalid information submitted by the client.
The government of your destination country may put applications on hold for a multitude of reasons, in the event of this a customer service operative will make contact with the client to look for a possible solution. The same applies should an application be rejected.
The client also certifies that they are legally authorized and entitled to pay with the credit or debit card submitted by themselves. Priority Visa will charge one total fee to the credit or debit card submitted and cannot and shall not be held liable for any non-lawful use of the credit information provided and submitted by the client.
Online ESTA application service*
In relation to the online ESTA application service, the fee for the processing of applications is inclusive of all service fees and this is dependent upon the location of the applicant. Included in the processing fee is $14.00 which is due to the US government administration fee for the purpose of issuing your ESTA. You are free to apply directly to By using and purchasing our services the client agrees to pay the service charge for data input, the solicitors time and our assistance service fee which is inclusive of the mandatory $14.00 charge paid by on their behalf to the CBP (Customs and Border Protection) and the American government for the ESTA system fee.
Once the client submits the application data, shall have 24 hours to process the application and provide the client with an application status update. There shall be no service claims accepted for any non-delivery of the travel authorization confirmation documents before 24 hours has passed since the client submitted the information. The client does have the right to claim if they fail to receive a status update or confirmation document after 24 hours has passed.
The client also provides their explicit authorization for to manage their application data and subsequently on their behalf apply to the CBP ESTA system in accordance with our privacy policy and the CBP privacy statement available at

    After our same day processing service has been completed (including holidays and weekends) we shall deliver the product to you via email only.
    It is our express recommendation that you add our email address to your email address book to ensure that our email is received and not rejected for any reason.
    To read and view PDF files you can use Adobe reader which is free for you to download.
    If you require any information relating to our delivery policy, we advise you to contact us via email and we will respond to your request within 24 hours.
    Our processing service is deemed delivered to you once sent via email. We would always recommend printing and taking a copy of your travel authorization with you when you travel as some airlines may require to see this at check-in.

    All visa applicants are responsible for the accuracy of their visa application forms and must carefully consider the requirements set out in the visa application forms and complete all application forms fully and truthfully and provide correct and accurate information and documentation in support of their visa. is a private visa support company and works under the governance of a SRA registered solicitor and is not affiliated with any government body. Any redistribution or reproduction of part or all of the contents in any form is prohibited.
    Informative Media UK Ltd - 10435668.